Q: What kind of payment methods do you accept?

A: We accept numerous safe payment methods by PayPal, Credit Card, Moneybookers and western union. Please note payment with confirmed billing address and optional verified buyer status will help your order be processed faster.

 PayPal: 

PayPal is the most commonly used and payment gateway for secure and convenient worldwide online payments.  On our website, all the products can be paid via PayPal. If you don’t have a PayPal account, you can registered it at www.paypal.com

Credit Cards: 

We accept Credit Card (Visa, MasterCard, AmEx, and Discover) through PayPal. PayPal allows for secure payments by Credit Card. There is no total price limited via Credit Card.

Moneybookers:

We accept payments from Moneybookers to Moneybookers and Credit Card to Moneybookers. There is no total price limited on this payment way.

Western Union

We accept western union. If the order cost is up to 500$, you can get a 5% off discount when you pay via western union as a factorage compensation
Q: Why does your price change so frequently?
A: We raise and lower our prices in accordance with market supply and demand. We do comprehensive observation of the market situation every day to guarantee our customers a most competitive price and we strive to offer you the lowest price and best service.  This is the reason why our price keeps fluctuating. Our main aim is lowest cost for highest services/products.

Q: How to protect from imposters?
A: If it happens, we hope you can contact us and tell us the email or IM. Our legitimate business is protected by all the lows in UK (including the whole Europe)and North America. It is always safer to deal with a well known trader and seller. However, due to the recent flood of MSN spoofing (faking MSN numbers to make you believe it's someone else you are talking to) done by scammers the following procedures are now implemented at PLUK for all trades and purchases to protect our customers from being scammed. You can view our contact us page to see if the MSN/AIM/ICQ/GMAIL/Y-Talk is on our website. If it is listed on our website, it will be safe.

Q: What is a pending e-check, and why do I need to wait for it to clear?
A: A pending e-check is a type of payment option available with PayPal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while PayPal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to PLUK's PayPal account and then delivery can take place immediately thereafter.

Q: Why does your price change so frequently?
A: We raise and lower our prices in accordance with market supply and demand. We do comprehensive observation of the market situation every day to guarantee our customers a most competitive price and we strive to offer you the lowest price and best service.  This is the reason why our price keeps fluctuating. Our main aim is lowest cost for highest services/products.
Q: What security precautions are taken to protect my personal information?
A: PLUK is committed to protecting all personal information. We have various systems in place to screen each and every order for anything that might seem amiss. Now our web server and system has passed the security test from most antivirus. 
Q: Can I use my coupon on any product?
A: All the coupon can be used on any product, including power leveling service and gold trade, but some coupon is high amount like 50$ or more, if your order is less than it, our system will reject it when you are ordering. Also your credit on our website can be changed into money on our website to buy anything from PLUK.
Q: Differences of coupon and credit of PLUK
A: Coupon is usually rewarded to our loyal customers, which can be used to get extra amount bond to the order. Credit is consumption on your PLUK account, and it works as virtual currency in PLUK to offset your payment. The entire registered member on PLUK can earn the credit after orders. We calculate like this, 1$ consumption on PLUK is 1 credit, you can contact our live help to change your credit into money to buy anything on PLUK, the money cannot withdraw to real money, it can be used in buying something on PLUK.

Q: How do I check on the status of my order?

A: You can click the URL: http://www.power-leveling.co.uk/order-status-report.html to track your order with your order number and PayPal account. Also you can check it on the right site at homepage. Also you can contact our live support to check the order status or power leveling status. We can’t promise the update speed, mostly we can update our data in 24 hours(for power leveling), so if you want to check your real-time status, you can check our live support to request a screenshot or check it on game official armory page.

Q: Where is my order number?

A: 1, you can find it on your PayPal email, after your payment, the PayPal system will sent an email to show your order detail, it has the order number.
2, you can find it on your PayPal account, there’s consumption list inside, and you can find the order number.

Q: General Power-Leveling Disclaimer

A: 1. PLUK is a legitimate e-commerce company; all our transactions are protected by laws. Your account will be safe with us as we take data security very seriously. We use encryption in database, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the PLUK's website you will need to submit a password or some other type of authenticating information.
2. Gold/Gears accumulated throughout the leveling process will be left in your character's inventory. Non-upgradeable items will be vendored or auctioned off to fund the leveling process. As a general rule, loot distribution works exactly like how it would be with any group you play with. Should an upgrade drops, your character will have first dips or roll if there are multiple needs. Often when power-leveling, your character will be grouped with other levelers. In event of a greed drop, the item will be sold for gold and the profit shared amongst the group.
3. All power leveling product has its own estimate time. You understand that by requesting play-time during the power-leveling process will extend the duration of the power-leveling service and compensation requests for late completion or refund for levels gained during your play-time will not be entertained.

Q: General Power-Leveling Terms of Service

A: As one of the leading provider of Power Leveling, PLUK provides the quickest and the most secure leveling services while maintaining an emphasis on quality. Your character will be leveled by our master players 24 hours a day (occasionally 22-23 hours per day to avoid catch of GM), 7 days a week, operating at the highest efficiency so that your character will reach the desired level in the timeframe you've specified. This is why PLUK's Power Leveling service is the easiest way for you to bypass boredom and get to having fun.

Account Safety/Playing Morals

PLUK relies on strictly enforced internal policies to safeguard customer game accounts. Every single character is leveled by a master player that conducts himself in an ethical manner in the game. Your character will not be used to Player-Kill, Kill-Steal, hoard farming locations, or any other in-game behavior that is frowned upon. It goes without saying that macros, dupes, game bug exploits, and other such foolishness will never be used. In short, your character will be leveled the safest way possible: by going through the grind.

Account Security
Account security is the sore issue in power leveling service. We understand that you may be nervous about letting us access your game account while leveling your character. Game account theft is a very real problem, thus we take the security of our customers' game accounts very seriously. In addition to the fact that we as a company would like to stay in business for more than a few weeks, you should take comfort in the fact that we only need your game ID and password to level your character. We do not need your master ID, password, or your birthday, all of which are needed to take full control of an account. Since you keep this vital information yourself, your account is fully secure. And we never store your account data after power leveling service. As the account owner, you’d better change your password frequently, that’s a good habit.
Confidential
While leveling your character, our master players will only talk to other characters under our control. If we happened to run into someone who is familiar with your character, we indicate that we are a friend or relative playing your character for a little while. You may also tell us how to deal with such situations. We will not under any circumstance reveal the leveling service.
Unparalleled Value
By being a direct service provider, PLUK has flexibility and cost savings that other leveling providers do not have. We can draft a customized leveling package to include any such equipment that you wish to purchase. Other sellers may undercut our prices in desperation, but they cannot deliver the same level and quality of service as we can.
No Hidden Costs
We will not take any of your equipment or expend any of your gold. Your possessions prior to the start of leveling will be fully inventoried and returned back to you intact. There’s some quest or skills leveling will cost some gold or some stuffs, and the product has showed the gold needed or stuffs need. Your character will also keep all items from drops during the leveling service. However, since drops and such are by chance, we cannot make any guarantees about what extra items your character will gain through drops.
Character Progress Tracking
Prior to starting your leveling service, you can specify a segment of time each day when you can play with your character. This not only allows you to track the progress of your character, but you can use the time to meet up with your friends in the game and explore your character's new powers. You can click the URL: http://www.power-leveling.co.uk/order-status-report.html to track your order with your order number and PayPal account. Also you can check it on the right site at homepage. Also you can contact our live support to check the order status or power leveling status. We can’t promise the update speed, mostly we can update our data in 24 hours (for power leveling), and so if you want to check your real-time status, you can check our live support to request a screenshot or check it on game official armory page.
ATTENTION
We prefer you not to log in to your account during the process so we can complete it as quickly as possible. If you want to log in your account to play for a while or check something, you’d better connect our live support to tell us, and then we let our levelers log off for you. After it, you can tell us to log in via live support.

Q: I have been waiting in game for a really long time. How do I confirm my order? (Gold trade FAQ)

A: Mostly we can delivery to your character in 30 minutes. If you have placed an order and have been waiting in game for more than 30 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log into our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.

Q: What confirmations should I expect once I've placed an order?

A: PayPal will send an If your order was paid; it means your money was cost. You will receive an email within 30 minutes after placing an order from www.power-leveling.co.uk. If your order was approved, this email will confirm your order. Otherwise, it will notify you that this order failed and will give you instructions on how to process your order. Once your order delivers, a delivery confirmation email will be sent.
We may also require additional verifications or information before accepting an order. We will contact you if your order is cancelled or if additional information is required to accept your order.

Q: What time are you likely to call me regarding an order?

A: Mostly, we don’t need to call you unless your order cost is more than 500$. We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up!

Q: Why does my order require voice verification and/or fax verification?

A: We like to take all possible steps to protect our clients' details as well as the integrity of PLUK. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.  Fax verification will help us better serve the Internet community and reduce the harm associated with online fraud and identity theft.

Q: Your Live Chat is on but you are not responding. What's wrong?

A: Sometimes our Customer Sevice Reprsentatives are all busy in dealing with every customer’s problems, and could not respond you in short time, please bear with us. We will respond to you as soon as possible. You may also email your Inquiries or requests to us if you are having difficulties in messaging us, and we would reply your letter within 30 minutes max after we got your email.

Q: How long does delivery take?
A: This is a most concerned question in gold trade. If your order is in stock we can usually deliver within 15 minutes. Deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic. And for large orders and also the orders of high demand servers and game, we suggest you check the stock on our live chat before you place the order in order to have a quick delivery. We hope every customer can have a quick and safe delivery and a good impression on our service.

Q: How is delivery accomplished?
A: After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

Q: How to earn top commission?

A: There’s no top commission on PLUK, you can get 100% OFF if you want. 5% OFF or 10% OFF is the common coupon for customers. If you are PLUK members, you can get credits after payment, the credits can be changed into balance on your PLUK account, it can be used on the orders. Here is some basic ways to get coupon:
1, if you found some bugs on our website, you can describe it in email and send it to power-leveling@hotmail.co.uk, then we can reply a coupon to your email.
2, double orders together can be discounted, 5% to 10% OFF.
3, friends refer. If you can refer your friends to our website to buy something, you can get a 5% valuable of his order in your PLUK account balance.

Q: How to check your Bonus balance?

A: Please login to your account on PLUK, you can see your order history lists and balance in your account. If your balance is not correct, you can contact our live help to verify it.

Q: How to use PLUK credits?

A: After your payment, you will receive your PLUK credits; it equal to your order’s cost. Your PLUK credits will count as US dollar because there are thousands of foreign members here. 1 USD = 1 PLUK credits. You can contact our live help to change it into your account balance to use it in buying other service.

Q: How to use my balance on PLUK?

A: Register an account on www.power-leveling.co.uk. If you have already been our member, please disregard this request. Your every consumption on our website will be recorded. 1 USD = 1 PLUK credits. After change your PLUK credits into balance, you can use your balance to offset your order cost, as it is below, if your order is 100GBP, and your balance is 20GBP, you just need to pay 80GBP for this order. If your order is the same cost as your balance, you don’t need to pay for your order.